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Data Protection

29 Card's Privacy Policy

Your personal information is completely safe with us. Learn in detail how we collect, store, and protect your data.

Last Updated: January 2026
SSL Encryption
No Third-Party Sharing
Strictly Confidential
In Your Control
International Standards
Core Security Principles

How We Protect Your Privacy

At 29 Card, we follow world-class technology and policies to keep your information safe.

Secure Data Storage

All your personal data is stored on encrypted servers. Multiple layers of security are in place to prevent unauthorized access.

AES-256 Encryption

No Data Shared with Third Parties

Your personal data is never sold or shared with advertisers or any other third parties. This is our firm commitment.

No Data Sales

Your Control

You can request to view, correct, or delete your information at any time. Your privacy settings are in your hands.

Full Control

Payment Information Security

Your bank card or mobile banking details are never stored on our servers. All payments are processed directly by the payment provider.

PCI DSS Compliant

Transparent Notifications

Privacy Policy If any changes are made, you will be notified in advance via email or platform notification. There are no hidden changes.

Notified in Advance

International Standards

29 Card operates in accordance with international data protection regulations. Our policy follows GDPR-aligned guidelines.

International Standards
Table of Contents

Introduction & Scope

Welcome to 29 Card. We understand how valuable your personal information is to you. That is why 29 Card has always placed user privacy at the very top of its priorities.

This Privacy Policy ("Policy") applies to the 29 Card platform, website, and all associated services. By accessing the 29 Card website, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy.

This policy clearly states what information we collect, why we collect it, how we use it, and who we share it with (or don't). 29 Card believes transparency is the foundation of trust.

Our Commitment: 29 Card never sells your personal information to third parties. Your data is used solely to improve service quality and enhance your experience.

What Information We Collect

29 Card only collects information that is necessary to provide our services. We do not believe in gathering excessive or irrelevant data.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID Account Verification & KYC
Contact Information Email, phone number, address Account Management & Communication
Transaction Data Deposit and withdrawal history Financial Records & Security
Device Information IP address, browser, OS Security & Fraud Prevention
Usage Data Game history, session duration Service Improvement & Personalization
Cookie Information Preferences, login status Ensuring Ease of Use

You provide information directly when registering. 29 Card also automatically collects certain technical data (such as IP address and browser information), primarily to ensure platform security.

How We Use Your Information

29 Card uses the information it collects for specific, limited purposes. The main reasons we use your data are:

  • Account Management: Handling registration, login, identity verification, and account security.
  • Service Delivery: Game management, deposit and withdrawal processing, and technical support.
  • Fraud Prevention: Detecting suspicious transactions and multiple accounts.
  • Legal Obligations: Meeting regulatory authority requirements.
  • Contact: Important updates, security alerts, and support assistance.
  • Personalization: Game suggestions and offers tailored to your preferences.
  • Service Improvement: Analyzing and improving platform performance.

Marketing Communications: You can opt out of promotional emails or SMS at any time — either through your account settings or by contacting our support team. Please note that critical security notifications cannot be disabled.

Cookie Policy

29 Card's website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site. The types of cookies we use:

  • Essential Cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them will prevent the website from functioning properly.
  • Functional Cookies: Remembers your language preference, theme, and other personal settings.
  • Analytics Cookies: Helps analyze which sections of the website are used most. This information is collected on a completely anonymous basis.
  • Security Cookie: Used to prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may limit certain features. 29 Card never places third-party advertising cookies on your device.

Data Sharing Policy

29 Card does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

  • Payment Provider: Financial details are shared with bKash, Nagad, or other payment providers as needed to process transactions.
  • Identity Verification Services: Information may be shared with licensed identity verification providers as part of the KYC process.
  • Law Enforcement: Data may be disclosed to relevant authorities when required by a court order or legal obligation.
  • Technology Partner: Technology partners involved in operating the platform may have limited access to certain data, but they operate under strict confidentiality agreements.

Rest Assured: Before sharing data with any third party, we ensure they comply with 29 Card's privacy standards. Your information is never shared for advertising purposes.

Data Retention Period

29 Card only retains your information for as long as necessary. Retention periods by data type are as follows:

  • Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
  • Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
  • KYC Documents: Up to 5 years after account closure.
  • Log Files & Technical Data: Up to 12 months.
  • Marketing Preferences: Until you opt out.

Once the retention period expires, your data is securely deleted or fully anonymized. To request deletion of your data, please contact our support team.

Your Rights

As a 29 Card user, you have several important rights over your own data. We respect these rights and are committed to helping you exercise them.

Right to Access — You can find out what information we hold about you.
Right to Rectification — You can correct any information that is inaccurate or incomplete.
Right to Erasure — You may request the deletion of your data under certain conditions.
Right to Restrict Processing — You can temporarily restrict the use of your data.
Right to Data Portability — You can take your data with you.
Right to Object — You may object to the use of certain data.

To exercise these rights support@29card.bet— send us an email. 29 Card typically responds within 30 business days. For more complex matters, it may take longer, but we will keep you informed throughout the process.

Security Measures

29 Card uses industry-leading security technologies and practices to protect your data. Our security framework includes:

  • SSL/TLS Encryption: All communication between the website and our servers is secured with 256-bit SSL encryption.
  • AES-256 Data Encryption: Stored data is protected with military-grade encryption.
  • Firewall & DDoS Protection: Servers are protected by multiple layers of firewalls and intrusion prevention systems.
  • Two-Factor Authentication (2FA): An added layer of security to keep your account better protected.
  • Regular Security Audits: Independent cybersecurity firms regularly audit 29 Card's systems.
  • Access Control: Only authorized personnel have limited access to data on a need-to-know basis.
  • Payment Security: Card or bank details are never stored directly on 29 Card's servers — all payments are handled through a PCI DSS-compliant payment gateway.

In the Event of a Security Breach: In the event of a data breach, 29 Card will notify affected users by email within 72 hours and take immediate action to address the situation.

Minor Protection

29 Card strictly does not provide services to anyone under the age of 18. This is not just a legal requirement — it is our ethical responsibility.

Age is verified at registration, and confirmed through identity documents during the KYC process. If a minor creates an account using false information and is later identified, the account will be immediately closed and any deposited funds will be returned to the relevant guardian.

If you believe a minor is using 29 Card, please support@29card.bet— and we will investigate promptly.

Policy Updates

29 Card may update this privacy policy when necessary. If changes are made, we will notify you in the following ways:

  • A notice will be displayed on the website homepage.
  • Updates will be sent to your registered email.
  • The "Last Updated" date at the top of this page will be changed.

Your consent may be sought again for significant changes. Continued use of the platform after any changes will be considered acceptance of the updated policy.

Recommendation: Check this page regularly and keep your email notifications enabled so you never miss an important update.

Contact Us

For any privacy-related questions, requests, or concerns, 29 Card's support team is always here to help.

Your privacy is our priority. Every member of the 29 Card team is trained to uphold our privacy policy. We believe that a secure and transparent platform is the foundation of lasting trust.

Last Updated: This privacy policy was last updated in January 2026. Minor changes have been made to the cookie policy and data retention periods compared to the previous version.

Responsible Gaming

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Your data is protected and your privacy is guaranteed. Open an account with 29 Card today and play with complete peace of mind.

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